Communication is key at all levels of hotel management, says René Beauchamp
Until the last seat, the large auditorium of the Institute of Hospitality Management has become the place where listeners have a chance to learn a lot of useful information about communication skills. For the hotel industry and the service sector in general, cross-company communication is important for long-term positive development. This was the basic idea in the course of a lecture by a famous guest, Mr. René Beauchamp. He combined his many years of experience with the Institute of Hospitality Management in a series of three lectures, two of which will be held during the winter semester.
People are the key element in which a successful hotel business stands. It does not matter whether we are talking about the client, colleagues, or top management. Their satisfaction is so closely connected with the success of all others that it is desirable to follow several crucial steps in communication. Sufficient authenticity, open mind, or empathy are the key elements that should be followed in every speech. The students also had the opportunity to test what kind of personality they are and how it is appropriate to communicate with different people. Finally, five tips for an honest handshake were mentioned:
- Proper handshake
- Eye contact
- Introduce yourself
The second lecture from this cycle will be held in November.
René Beauchamp - A graduate from Institut de Tourisme et d’Hotellerie du Quebec and with over 42 years of Hospitality experience, focusing on luxury and high quality service, Rene Beauchamp was until recently, General Manager of The Four Seasons Hotel in Prague for 15 years and 39 years with Four Seasons Hotels. Having travelled the world for his work, he had the opportunity to deal with people from all walks of life. He is delighted to share some of his real life work experiences and learnings with humour, enthusiasm and passion for Leadership and for Hotels.
Ing. Martin Petříček, Ph.D.
Deputy Head for English Study